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Privacy Policy:
Collection of Personal Data
In the course of your dealings with IOI City Mall Sdn Bhd [200801016058 (817348-V)], we will request that you provide data and information about yourself (“Personal Data”) to enable us to enter into commercial transaction with you or to deliver the necessary notices, services and/or products in connection with our business. These are relevant in connection with our business process, execution, including delivery of notices, services and/or products, client relationship management, planning purposes in connection with future products, new product launches and events including promotional events with business partners.
Personal Data
Such Personal Data may be subject to applicable data protection, privacy and other similar laws and may include but not limited to information concerning your name, contact information, e-mail address, postal addresses, address, telephone or fax number, where permitted by applicable law.
Purpose of Collection of Personal Data
The Personal Data will be collected, processed and used by us for the following purposes:
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The delivery of notices, services or products and the marketing of such services or products whether present or future, to you;
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In order for you to enter into the necessary agreement and/or contract to purchase the products and/or services from us;
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The maintenance and upkeep of customer records and development;
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Those purposes specifically provided for in any particular service or product offered by us or our partners;
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Marketing and client profiling activities regarding our latest products and/or services;
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Preparation and execution of all necessary documents and agreements and/or contracts for our products and/or services with you;
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Credit assessments, financial and background investigation as and when deemed necessary;
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Our internal record keeping;
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Prevention of crime (including but not limited to fraud and money-laundering);
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Meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of our Group;
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Enable us to send you information by e-mail, regular postal mail, telecommunication means (telephone calls, SMS messages or social chat applications) or internet social media about products and services offered by selected third parties that we think may interest you but doing so we maintain control over your Personal Data and we will not disclose your Personal Data to any third parties without your prior written consent;
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Any subsequent commercial transactions in relation to any products and/or services;
Source of Personal Data
The Personal Data will be collected, processed and used by us are sourced from wholly legitimate and transparent means such as:
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Agreements and contracts for sale and purchase of our products or for our services;
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Official registration forms (either electronic or printed) for new launches or product showcases, exhibitions or any other promotional events;
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Official request for Information forms that are provided to you by our employees or agents;
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Any emails or any correspondences that we have received from you requesting for information or making any inquiries;
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Any forms that you have submitted on our website or any websites contracted by us;
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Any referrals from a person which have included their verifiable personal contact details;
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Business cards that were dropped or given to our employees, agents, brokers or associates; or
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Any documents (including but not limited to statutory forms and returns) that were submitted to us for processing.
Rights of Access and Correction
You have the right to request access to and if required, correction of your Personal Data in our records. You have the right to:
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Request access to your Personal Data in our records for verification purposes. You may access and review all of your Personal Data held by us in person at our corporate offices located at the address given in contact us section.
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Request the correction of your Personal Data in our records in the event the information is inaccurate, misleading, out-of-date or incomplete upon validation and verification of the new information provided in person at our corporate offices located at the address given in contact us section.
Terms and Condition:
BY ACCESSING THIS WEBSITE OR ONLINE TICKETING PLATFORM AND/OR USE OF ITS SERVICES, YOU SHALL BE BOUND BY THE TERMS AND CONDITIONS AS SET OUT BELOW
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Account: refers to the person who has signed up to access and use the website and/or its services
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Attraction: refers to District 21, Icescape, IOI City Farm and/or IOI Sports Centre, and includes all activities contained therein.
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IOIPG: refers to IOI Properties Group Berhad or any of its related companies, including the entity with whom you are transacting under the website.
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Privacy Notice: refers to the privacy notice on IOIPG’s website
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Transaction: refers to the process of purchasing the Attraction ticket(s) via an online payment platform.
A. REGISTRATION
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By registering as a guest or signing up as a member, you shall comply with all instructions in completing the registration process.
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You agree and confirm that all information that you provide are true, accurate, current, complete and not misleading.
B. ELIGILIBILITY
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You represent and warrant that you are of the age of eighteen (18) years old or above, are of sound mind and are not disqualified from contracting by any law to which you are subject.
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If you are under the age of eighteen (18) or the legal age for giving consent hereunder pursuant to the applicable laws in Malaysia, you must obtain permission from your parent(s) or legal guardian(s) before using/accessing the website, submitting a membership application and/or accessing the services.
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If you are the parent or legal guardian of a minor in question, you must accept and comply with these terms and conditions on the minor’s behalf in addition to being responsible for the minor’s actions and the minor’s use of and/or Transaction made on the website.
C. PERSONAL DATA
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You have fully read and understood the Privacy Notice which may be accessible at https://www.ioicitymall.com.my/pdpa and you agree and consent to IOIPG to use your personal data in accordance with the terms and conditions set out in the Privacy Notice.
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The use of the website involves the electronic transmission of personal data through third party connections. IOIPG does not operate or control these connections and cannot guarantee the privacy or security of these data transmissions.
D. DISCLAIMER OF LIABILITY
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The data and information contained in the website are provided on an “as is” and “as available” basis without any warranties, claims or representations made by IOIPG of any kind either expressed, implied or statutory, without limitation, warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose.
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IOIPG accepts no liability for any inaccuracies or omissions (other than fraudulent misrepresentation) in this website and any decision you make based on information contained in the website is your sole responsibility.
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Neither IOIPG nor its partners accept liability for any direct, indirect, special, consequential or other loss or damage of whatsoever kind arising out of access to, or the use of the website or any information contained in it.
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IOIPG reserves the right to amend, modify and/or remove any such data and information at any time, in its absolute discretion, without incurring any liability whatsoever to you.
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For the avoidance of doubt, you shall at all times, be considered as dealing as a business entity and not as a consumer within the meaning of Consumer Protection Act 1999 (“CPA 1999”) of Malaysia and none of the dealings and Transaction contemplated under this website and/or any matter incidental thereto shall be construed as falling within the ambit of CPA 1999. This exclusion clause shall take effect to the fullest extent permitted by Malaysia law.
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Entry to the Attractions may be subject to height and health restrictions imposed for the safety of customers/guests. YOU SHALL ENTER OR USE THE ATTRACTIONS AT YOUR OWN RISK.
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IOIPG AND ITS DIRECTORS, OFFICERS, EMPLOYEES AND/OR WORKERS SHALL NOT AT ANY TIME BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES, LIABILITIES, LOSSES, COMPENSATION, ACTIONS, COSTS AND/OR EXPENSES THAT MAY BE SUFFERED BY YOU (WHETHER DIRECTLY OR INDIRECTLY) ARISING FROM OR IN CONNECTION TO THE ENJOYMENT, USAGE OF, OR ACCESS TO THE ATTRACTION, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE/LOSS, PERSONAL INJURY AND/OR FATALITY WHETHER OR NOT CAUSED/CONTRIBUTED BY ACT OF GOD, CONDITION/DESIGN OF THE ATTRACTION EXCEPT IN INSTANCES WHERE SUCH DAMAGE/LOSS, INJURY AND/OR FATALITY IS FOUND TO HAVE BEEN CAUSED DIRECTLY BY THE GROSS NEGLIGENCE OR WILFUL MISCONDUCT ON THE PART OF IOIPG.
E. THIRD PARTY WEBSITES, ETC
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IOIPG’s content may contain links to third party websites/portal/gateway. This does not imply IOIPG’s endorsement of any website/portal/gateway and IOIPG is not responsible for the actions, content, information or data of the third party’s websites/portal/gateway or actions or any link contained in them, or any changes or updates to them. Third party websites/portal/gateway will likely provide their own terms and conditions of use and privacy policies that may apply to you.
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Any hyperlinks to any other websites/portal/gateway are provided as a convenience to you and shall not be construed in any way whatsoever as an endorsement or verification of such websites/portal/gateway and shall be accessed by you at your own risk.
F. TRANSACTION AND PAYMENT
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All Transactions are in nomination of Ringgit Malaysia (RM). Ticket prices are subject to change without prior notice.
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You are entitled to make payment via various payment methods set out in the website. You expressly consent to IOIPG providing or making available the details and information of the Transaction, payable by you as a purchaser of any of the Attractions in the website.
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You agree and confirm that IOIPG shall not be liable in any way whatsoever for any disclosure of any payment details provided by you in the website or through the payment service provider.
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Payment made does not mean that the Transaction has been accepted. A confirmation ticket via email will be sent for purchases accepted/processed/verified by the bank/payment gateway and the payment status is cleared. The online ticketing platform will provide a receipt including the QR code and this should be kept safe by you.
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All Transaction is NON-EXCHANGEABLE and/or NON-REFUNDABLE for cash or any other items.
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No replacement or extension will be given for any stolen, lost, damaged and/or expired ticket or any other circumstances. No cancellation will be accepted upon confirmation of purchase.
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Redemption of ticket must be in ONE transaction only. No partial redemption allowed (e.g. if you purchased 3 tickets, you will have to utilise/redeem all the 3 tickets at any one time).
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IOIPG reserves the right to deny admission, without any liability to make any refund in respect thereof, if IOIPG reasonably determines that you have breached these terms and conditions or if there is a reason to believe that the Transaction is fraudulent.
G. OPERATION, SUSPENSION AND/OR TERMINATION OF ACCOUNT
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You shall be responsible to maintain the confidentiality of the password and user identification and shall be fully responsible for all Transaction performed using your Account.
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In the event that you know or suspect that anyone other than you attempt to or has gained access to your Account, you must promptly notify IOIPG. IOIPG will proceed to suspend and/or block your Account. IOIPG shall not be liable in any way whatsoever for any delay in such suspension and/or blocking.
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You shall be solely responsible for all activities that occur under your Account. You further agree that all use/access to the website and services, and all activities that occur under your Account (including without limitation, posting, subscribing to or making payment for any Transaction, sending emails using the registered email account) will be deemed to have been authorised by you.
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Your Account is personal to you and cannot be assigned or transferred.
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IOIPG shall have the right, immediately and without notice, to restrict, suspend or terminate your Account for any of the following reasons at any time, if in the sole determination of IOIPG, that:
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You have breached any of the provisions contained in these terms and conditions;
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Any information provided by you is false, inaccurate, misleading or incomplete;
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You have participated and/or use the Account to participate in any unlawful or fraudulent activity;
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You have acted in a way that does not align with IOIPG and Attractions’ values, including but not limited to the use of abusive or offensive words or uses profanity, harasses, is bothersome to IOIPG or other customers or otherwise behaves in an inappropriate manner; and/or
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You have failed to adhere to the policies, rules and regulations as may be imposed and/or prescribed by IOIPG and/or at the Attractions from time to time.
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Termination or suspension of your Account for whatever reason shall not affect any rights, liabilities or obligations owing to IOIPG which accrued before such termination or suspension.
H. INTELLECTUAL PROPERTY
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All title, rights and interest in any copyright, database rights, trademarks and design rights and any other intellectual property rights in the website are and shall remain the property of IOIPG.
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You shall not copy, transmit, modify, republish, save, pass off or link to any content or material on the website.
I. GOVERNING LAW
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Your usage of the website, operation of your Account and these terms and conditions shall be governed in accordance with the laws of Malaysia.
J. THIRD PARTY RIGHTS
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No person shall have any third party right to enforce any of these terms and conditions.
K. MISCELLANEOUS
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Admission to the Attraction(s) is subject to the policies, rules and regulations as may be imposed and/or prescribed by IOIPG and/or at the Attractions from time to time.
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IOIPG may, without prior notice and without refund or compensation or any liability, close any Attractions or any part of it temporarily and/or restrict admission, at any time for technical or operational reasons.
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IOIPG reserves the right to amend, delete or add to these terms and conditions or terminate any offers or promotions at any time without prior notice.
No exchange, refund, replacement, and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.
Customers may apply for refunds under the following circumstances on a case-to-case basis with the approval of Management:
- Emergency situation such as power outages.
- The venue is closed due to another scheduled event.